Trust Centre

Connecting you to the latest information on the security, reliability, privacy, and compliance of Kinatico's solutions and services.

The privacy of data is our highest priority

At Kinatico Ltd (‘Kinatico’) we are highly committed to respecting the privacy of our customers, suppliers, visitors, applicants or anyone who engages with Kinatico and protecting their personal information. The nature of Kinatico's solutions and services in compliance and verification means that we gather sensitive information from your company and the candidates you entrust to us. You may be wondering how we manage this data? What measures or practices does Kinatico have in place to protect this information and, by extension, your company and its hiring brand?

Compliance Certifications, Standards, and Regulations

We operate under industry-accepted certifications and comply with current industry standards and regulations so you can feel confident that your company, employee and contractor data remain secure and compliant.

FAQs

Answers to our top questions around security, reliability, privacy, and compliance

Does Kinatico adhere to information security standards?

Kinatico is certified to ISO 27001. Our Information Security Management System has been audited and assessed by an independent security auditor. Certification means that our security processes, policies and controls meet international standards.

Who has access to our data?

Only people who have a need for business purposes in relation to the services we are providing to you.

Is data stored on Kinatico cloud products encrypted?

Your information is stored using secure AES-256 encryption in the Microsoft Azure and Amazon Web Services (AWS) data centres located in Sydney and Melbourne.

Can I access the information you store on me?

You have the right to access the personal information that you provide to us. Users can, subject to the Australian Privacy Principles or the New Zealand privacy principles, request a copy of, update or correct, the personal information provided to us by contacting us at privacy@kinatico.com. It is important to us, and essential in providing the Services, that the personal information you provide is accurate, complete and up to date. For privacy and security purposes, we may request specific information to verify the requestor’s identity.

Does Kinatico audit its cloud security?

We run an annual program of penetration and security testing of the Kinatico systems and platforms. This testing regime is supported by ongoing audit and architecture reviews to maximise the security of our applications and the servers they run on.

Where do I report a complaint regarding the collection, use or disclosure of information?

If you have a complaint in relation to the collection, use or disclosure of your personal information, or privacy matters generally, contact are as follows: privacy@kinatico.com.au Privacy Officer +61 8 9226 0484 PO Box 7394 Cloisters Square WA 6850.

If the matter is not resolved to your satisfaction you can then refer your complaint to:

Australia - the Office of the Australian Information Commissioner at oaic.gov.au
New Zealand - the Office of the Privacy Commissioner

If you have requested a NCCHC and you do not agree with the results of your NCCHC, contact Cited, using the contact details on the Cited website and tell them you want to dispute the result. Cited accepts and escalates all disputes to the ACIC.

How is data encrypted?

All information is encrypted in transit and at rest using AES 256 encryption.

Can I remain anonymous when using your services?

If you wish to remain anonymous or to use a pseudonym when dealing with us, we may be able to provide you with limited information, such as general details about our Services. In nearly all cases, however, it will be impracticable for us to assist you if you wish to remain anonymous or use a pseudonym. Because of this, if you choose not to identify yourself or wish to use a pseudonym, we will be unable to provide you with the Services.